Displaying results
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Monday, 08-30-10 14:03
I've had an on-line savings account with Ally Bank (including when it was GMAC Bank) for 16 months and have had no problems whatsoever.
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Saturday, 08-28-10 18:29
Wow! Six good, Ten bad reports. Not reassuring. I've just closed a MM account with Met Life and intended to put about 50K in GMAC (ALLY). After reading these, I've decided to look further! Thanks for posting. .
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Wednesday, 08-25-10 23:12
Best bank I have dealt with.
Rates are the best around.
Service is very good.
Web site is great.
What more can you ask for?
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Wednesday, 08-18-10 16:26
You can't even imagine how this company lacks proper escalation procedures. You will never get to speak with a supervisor or someone that takes responsibility. I am still trying to resolve an issue that started 6 months ago. The company bounces you back and forth from TX to PA to WA and none of the agents talk to each other and all are confused. I've yet to find someone to complete my request. The worst part is that each agent states that they will handle it and you will have your money shortly. No, it still hasn't happened...I feel sorry for the agents trapped in this poorly designed system.
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Sunday, 08-15-10 23:52
Ally Bank offers high interest rates, but the trade-off is inconvenience. When a CD account is a month away from maturity, they email you to let you know that you can choose to either have the money automatically roll over into another CD of the same duration or pull out your money and close the CD. However, you have a very narrow window of time in which to work. Unlike ING-Direct, where you can designate online at anytime what you want to do with your funds once your CD matures, at Ally, you cannot request that a CD account be closed at maturity until 2 months prior.
I've also noticed that although they give the impression of being very available to clients (e.g., they have online live chat 24-7), their employees are not all well-trained and not terribly competent.
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Saturday, 08-14-10 17:18
I guess I am the one customer that gets treated decently by this bank. Have had an account for over a year now with no issues at all.
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Sunday, 08-08-10 16:14
I opened an account online a month ago and still I can not access my account. I punch in my password and user name and it tells me that it is wrong, that my account in now blocked and that I have to phone customer service which I have done about 5 times.
The first time they trouble shooted and I had no success.
The second time they told me they were missing information about my birth date (weird?) and that they would send me a package--a request for a letter of attestation.
Then I phoned 8 days after sending the letter of attestation and they said it hadn't been processed and that someone would phone me.
Another 8 days has passed and still no phone call. I don't think they are going to call.
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Wednesday, 08-04-10 14:32
Jonathan is either an Ally Bank shill, or he hasn't paid attention to the entire content of the messages about this Ally Bank crew on this site. Possible ADD??
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Tuesday, 07-27-10 20:47
I've had no problems with Ally... and wanted to address three complaints I've seen frequently in these posts.
1) Waiting a few days to withdraw money: pretty standard practice with every bank I've used in the past.
2) Having to pay a fee after the 6th transaction: This only applies to SAVINGS accounts (including money market)... if you need more than 6, create a checking account -- it's a federal law that Ally (and all banks) limit withdrawals to 6 per month.
3) The kids being treated "poorly" in the commercials: They're actors, and clearly you're beyond reason and lacking a sense of humor, so I'm not even sure why I'm addressing you.
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Monday, 07-26-10 16:20
Man - this is the worse bank to date...hide your money in basement but don't open an account with Ally
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Tuesday, 07-20-10 17:29
I've been pretty happy with them since they were GMAC bank.
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Monday, 07-12-10 01:30
My girlfriend and I both have online savings and multiple CD's with Ally. They've always paid near the top rates. Customer service has also been good. I've cashed no-penalty CD's in when emergencies have arisen in the past with no problems.
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Saturday, 07-10-10 13:19
I would look for a brick and mortar bank. Unless you have a wonderful credit rating Ally will not let you open an account. Put your money somewhere else
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Saturday, 07-10-10 08:34
Ally headquarter contact names and numbers-when customer service and supervisors don't help:
1. Mary Schroeder-Operations Mgr. 215 734 5000
2. Michael DiComo Sr. VP of Operations 215 734 5000. Just press Option 1 and ask for either name.
3. Ray Leavitt-Director of Customer Care-email him: ray.leavitt@gmacbank.com
4. Sophia Dorsey-Overseer of Debit cards-215 734-6457
They are all in the PA office.
If this helps you please let me know at: prettywings3@yahoo.com
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Friday, 07-09-10 18:37
OMG! This is the worst bank ever! Do not do it folks. Ally taught me to NEVER open an account with a bank that you can't physically go in and talk to a person if there is a problem. It took me 30 days to get one debit care for one account. They told me 10 business days and when I called on the tenth I was told to give it more time. More time turned into a month. After requesting a supervisor I got a call today from Ally saying that my card would be sent next day and I should receive it tomorrow morning before 10:30am. I will keep you posted. The thing that bothered me the most is that this bank told me they do not have a customer relation or customer retention center. If thats the case they truly don't care about their customers. This lead me to go online and see who can you contact when it fails with a supervisor and these are the names and phone numbers I found that I actually called and it actually belongs to these people.
1. Call 215 734 5000--You can reach Mary Schroeder who is the Operations Manager and Michael DiComo who is Senior VP of Operations.When you call it will tell you to press 1 to say the name of the person you wish to speak too. Also when someone called me back in regards to my debit card. She was the person who processes the cards and I saved her number too. Her name is Sophia Dorsey and she can be reached at 215 734 6457.
I dont have a phone number for the President but his name is Edward Yingling.
I am moving my money as soon as my card arrives and ALLY can kiss my butt goodbye!
I hope this information is helpful. I know their treatment is frustrating and leaves you hopeless and my goal is to make sure our voices are heard.
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Thursday, 06-24-10 18:37
I wish I found this page before opening an account with these IDIOTS!!!
I opened 2 checking accounts with Ally bank about 45 days ago. At tat time I made a SIMPLE request. I wanted (2) Debit Cards 1 for each account they said it would take up to 10 business days. I also specifically told them NOT to send me a paper checkbook.
Well 3 weeks later and I didnt get any debit cards, but I got other correspondence from Ally during that time so it's obv. the mail is working properly.
I call back about not receiving the cards and the customer service rep FLAT OUT LIES and says that they show the (2) debit cards were sent out. I KNOW 100% THAT WAS NOT TRUE (I will explain why later)
I am cordial anyway to the rep. and he says they will send out another 2 debit cards. I made double sure to explain (1) card per each account.
Now 5 days later I receive (1) debit card and 3 days after that I receive the pin #. It was about 10 days and I wondered where the 2nd debit card was. Judging by my previous experience with Ally a few weeks earlier, I was pretty sure they never sent out the 2nd one.
I proceed to call customer service back again and explain to them that I only got 1 card and not 2. The customer service rep. checks and says they only sent me out 1 card but its "hooked up" to both accounts. This is CLEARLY NOT what I requested so I calmly explained that I wanted another debit card to be hooked up with the 2nd account and they said it will be yet ANOTHER 5-10 days. This is the third time already.
So now today what do I receive in my mailbox? (2) sets of checkbooks from Ally bank dated the day after the last time I called. I never requested checks, in fact I mentioned clearly a few times do not send me paper checks. So what the idiot customer service rep did was send be sets of checkbooks instead of the debit card I wanted.
So I call back again today, (4th time Ive had to call these morons) over at Ally and ask why did I get 2 checkbooks that I never ordered, and specifically told them numerous times to NOT send me checks. Why did I receive checkbooks instead of a debit card? I was sure at this point they never sent out the 2nd card not they sent checkbooks instead.
This customer service rep this time JUST FLAT OUT TELLS ABOUT 10 FULL FLEDGED LIES. Starting with - "there was no money in the account so that's why the card never got sent" uh excuse me I said but there was money in both accounts when originally requested. I only took out the money because Ally kept screwing up my simple request for (2) debit cards - 1 for each account.
After knowing that she got caught in a lie the cust. service rep. said "Oh, the second time I ordered cards there was no money in the account" TRUE but I only took the money out of both accounts because they screwed up. But why would they send me 1 debit card anyway if they had that policy in effect. Which means that it doesnt matter if money was in the account or not, she was just trying to cover up for the fact that they never sent out 2.
I then went on to request another debit card for my 2nd account which does have a zero balance. (I took all the money out because they kept messing up)and she said they wont send me a card when the account balance is ZERO. ANOTHER LIE!!!! Then how did I get the 1st card idiot?
She just kept making tings up off the top of her head and every LIE/Point she tried to make was quickly disputed. Every point I made was valid and Im very sure they keep a record so she had no ground to dispute anything I said so she juat had to resort to making up lies.
In hindsight, after I talked to the last rep. I realized the other reps I had talked to in the past were making up facts, because they all said different things.
Summary - 1 month wait to get my 1st debit card from Ally. Its been 45 days from my 1st request and I havent received my 2nd debit card.
Ally bank reps. LIE LIE LIE
ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE RECEIVED FROM ANYONE IN ANY INDUSTRY EVER!!!!
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Thursday, 06-24-10 17:40
STAY AWAY FROM ALLY BANK.
i opened an account online and noted that i want my free checks to be mailed. i called a couple of days later to double check and make sure everything went through. the representative told me that i did not note that i want my free checks to be mailed. so he took care of it and told me that my debit card and checks should arrive in 7-10 business days. today is the 10th business day and nothing is here – no debit card, no checks.
i called them and asked them why i havent received anything. after 15 minutes of holding, they told me that the debit card was returned after three days because the address i gave them was insufficient. this doesnt make sense because i received my welcome packet on time with no trouble at all.
what pissed me off was that the bank didnt even bother to call me when the debit card was returned to them. what the fuck kind of customer service is that? and then here is the icing on the cake…the bitch asked, “what would you like us to do?” DO I WORK THERE? FIGURE IT OUT BITCH.
and then i asked about my checks. they told me that NO CHECKS WERE ORDERED. that was the last straw. i withdrew my funds and moved on to greener pastures.
fuck ally bank. end of story.
***I just spoke to another person who might be a supervisor and apparently there is NO POLICY ON FOLLOWING UP WITH CUSTOMERS. dumb shits.
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Wednesday, 06-16-10 06:14
One of the better rates available right now (1.29%)
Website is SLOW to load. Transfer times about average.
6th from the top of my 12 online savings accounts in interest rate. Easy to contact them..in fact, when I pull up their homepage, there is usually a box that pops up inviting me to online chat with a representative.
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Saturday, 06-12-10 13:52
Much the same story on redeeming a CD. I sent a letter several days before maturity giving the routing and account number for another bank. The day of maturity I called to make sure all was on track. They said it would take 3 to 5 days to send a "microdeposit" to my other bank. Then, if I wanted to speed things up, I could check constantly with my other bank and call Ally when the microdeposits were received. Then it would take another 3 to 5 days to actually receive the principle and interest from the mature CD.
Clearly Ally is deliberately paying slowly to earn money on the money of customers while not paying interest during the grace period.
I have filed a complaint withe the Utah Dept. of Financial Institutions which regulates Ally because Ally is based in Midvale, UT. The website for complaints is http://www.dfi.utah.gov/Complaints.htm.
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Thursday, 06-10-10 18:54
Your advertisements showing children being treated bad has turned my stomach - and any company who uses this type ad will NEVER be used by me.
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