Home > OneUnited Bank > Reader Comments
Discuss your experience with OneUnited Bank. You do not need to register. Pick any Username you want to use.
Displaying results
21 to 29 out of
29
|
|
Sunday, 02-24-08 17:10
I opened a $10,000 online and verified my id e.t.c but never got the paperwork, monies were never transfered , couln't reach customer service in time..it was such a hassle. Got me worried about all that secure info I'd sent online if it was never received. Word to the wise,don't do the online account opening.
|
|
|
|
Thursday, 02-21-08 22:24
Opened savings account without much problem.
Had to fax my driver's license though.
Phone customer service is extremely sparse(unacceptably long wait times- always at least 10/15 mins.)
Representatives are nice and knowledgable.
Not for the impatient or uninformed...
|
|
|
|
Tuesday, 02-19-08 00:14
My experience has been quite different than the one person complaining. I opened the account no problem, the customer service is slow so just be patient and stay on the line. They are quite nice, very helpful and everything is set up. The online security seems to be a good one which is why it may take extra steps. A few extra steps is worth the interest.
|
|
|
|
Thursday, 02-14-08 17:40
I thought I would give OneUnited another shot. I completed the online application, verified the deposits and finished the account enrollment.
It's been about 9 days and still no response on the bank. Called customer service and no one answers.
Here's the bottom line:
- Online direction to open a new account is not well laid out.
- Very, very poor customer service.
- While OneUnited offers a high APY, it's not worth the aggravation. Take a lower APY and you would regret it.
|
|
|
|
Monday, 02-11-08 18:21
It has been more than 10 days since my online application had been approved, and I am still waiting for the account to be opened. Their customer service sucks. Nobody answers the phone, nobody answers E-mails.
|
|
|
|
Tuesday, 02-05-08 15:33
Just beware that One United restricts the amount of money you can withdraw form your account in any 30 day period to $40,000, so it would theorertically take you 3 months to egt $120,000 out of the account. This seems terribly customer unfriendly.
|
|
|
|
Monday, 02-04-08 17:39
This is merely a test to determine if some of the reviews are accurate. Can transactions be completed over the phone? Thank you
|
|
|
|
Saturday, 01-26-08 11:43
I had the same experience about a year ago with OneUnited. I don't think they're ready to service the online banking community.
|
|
|
|
Friday, 01-25-08 18:13
I completed the online application waited a week for approval of a new account. After hearing nothing, I sent a series of 3 emails and also received no reply. I will leave my money where it is and live with a slightly lower interest rate if this is any indication of the service someone can expect from this bank.
|
|
