Ally Bank Reviews and Comments

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Displaying results 101 to 120 out of 397
  Thursday, 02-23-12 08:10
My husband has been dealing with Ally for the last few years, and I would swear that they're deliberately trying to make us pay late fees every month now that he's near the end of his loan. Every month he has to call in an fight with them for an hour just to get a payment made; every month he tells them he wants this to come out automatically, the same day every month; and every single time the payment doesn't come out as scheduled. We've decided to pay the minimum on our other debts so that we can save up and pay off his car in one go just to avoid dealing with this company. They're crooks and have the worst customer service of any company I've ever seen in my life.

Michael K
  Wednesday, 02-08-12 07:37
In regards to savings/CD accounts, I tried opening account online, after saving all the information AND getting confirmation number, I could not log back in. Multiple phone calls to that 'knowledgeable 24 customer service representative' that they advertise - and they can't find the information I've put in. I requested someone call me back, no phone call returns.

Complete incompetence. This bank is to be avoided on the savings side, go with american express or CIT bank for same rates.

Still Waiting
  Saturday, 02-04-12 11:49
Paid car off early, but Ally still took out next month's car payment. Called, and got the India's customer service (which is so hard to understand), and said the check has a 5 day waiting period. There was no check, it was taken out of our checking account and it cleared right then. Called 16 days later, and now they said it takes 10 days to clear. Then he said they mailed the mailed, it's been a week and no check! 1st of all, the taxpayer's bailed out G.M., at least get U.S. WORKERS FOR CUSTOMER SERVICE!!!!! 2nd, Don't give us the Runaround!!!
I probably won't buy a G.M. product, until Ally starts thinking U.S. 1st!!!

K Strat
  Tuesday, 01-31-12 17:17
Ally has been nothing but a nightmare for us. We finally found someone we thought was nice that could help us out as we were in a bad spot. We were 103 days behind our car loan and we spoke to a gentleman named Jeremiah. It was agreed that because he was so nice and polite that he would be our contact from Ally from then on. He and my husband (whose name the loan is in) agreed that he would make one payment on 12/20 and another on 01/03. The second payment was made 01/04 but that was accepted and the last time my husband spoke to this guy was on 01/06, when they agreed that since we couldn't make another payment until February they would speak about further payment arrangements then. We heard nothing more from Ally since 01/06, no calls or mail, and today a repossessor came and took our car.

We were told by the repo guys (who were VERY nice and patient and even helped me get things out of the car, as my husband wasn't home) that if we called Ally and could make an arrangement before they were gone from town in about 20 minutes that they could bring the car back. My husband called Ally from work and was not only laughed at but told that if the repo men were there, they could take the car for all the Ally reps cared. They were incredibly rude and told him that nobody from their redemption department would even speak to him until 24 hours after the car had been in their custody (so, tomorrow).

The car is now gone about three hours away to be held. Ally reps laughed my husband off; there is no record of the agreement he made with this Jeremiah and he has spoken to several representatives who have been beyond rude. They have brushed him off and have been inexcusably nasty. We're out of ideas; we can make the payments we agreed on this month but there is no record of the agreement and nobody knows what happened to this Jeremiah (or won't speak of it, either way). They have record of my husband speaking to him last on 01/06 which is correct and our last two payments are in their system. We heard nothing more from them since my husband last spoke to them on 01/06.

Please, if you can, avoid Ally Financial completely. I wish we could get our loan transferred to someone else.

  Wednesday, 01-18-12 00:14
Thank you all for your input. We were considering their high interest CDs, but were leary of their being an Internet Bank, versus a home town bank where we could visit.

George Mauro
  Wednesday, 01-11-12 14:37
Ally Financial should be shut down. They are incompetent. First of all, I haven't spoken to an english speaking representative, ever. Their english accent is so thick I can barely comprehend what they are saying. Which doesn't really matter, because they change their story weekly! I have had payment arrangements made, agreed upon and initiated, only to have another rep call me a week later with no record of such an agreement. If you don't like aggravation, frustration or anxiety, never, ever do business with Ally. And by extension, no more GMC unless I can pay cash. And with Obama in office, that's not likely.

  Wednesday, 01-11-12 01:56
You can add my name to the list of dissatisfied customers. GMAC was great; they were responsive and they knew how financing sold cars. The spin-off and restructuring of GMAC into Ally, which resulted from GMAC's disastrous decision to buy into home financing, has caused Ally to alienate the very customers it was created to bring to GM. Now, on a 0% 72 month loan, they charge late fees (for what?) at the drop of a hat, call me at 8 a.m. on Saturday mornings if I miss a payment by a week, and their website is down more than it's up, so I can't even hit the pay button if I want to. Horrible, and now I have a disincentive to buy a GM car again, which is a bummer. I want to buy American, but these assholes are making it hard to stomach.

  Tuesday, 01-03-12 16:28
Who else had a car reppoed over a holiday period? this
holiday period? Did they tell you when you called that they didn't have your loan? I can prove through various papers that they have had it since new (well, it was GMAC) and it would have been paid off in July. They're trying to find the file, but car is gathering those lot charges. WHo do you go to for help? Is there a class of us?

Mis cell Aneous
  Tuesday, 01-03-12 08:31
using ally internet bank for cds has been a frustrating process. after cds matured there were numerous delays transferring our $. Called 1 day before maturity, on dec15,2011 and now 1/3, 2012 the $ was returned to ally - we still do not have our $ and ally does not compensate customers for delays - tried wire, and electronic transfer to no avail, now trying to have them send out a check by overnight mail - maybe we'll get a check by 1/6/2012 then we have to wait 3 business days for it to clear. and maybe we'll have our $ by 1/12/12, which is almost 30 days past maturity - when you call the customer service you get agents from Washington or Pennsylvania, USA to Kichner Ontario, and there are no direct #s. You will be put on hold for 20 minutes and then routinely disconnect. I will be reporting Ally to the Dept. of Banking in Pennsylvania where they're located, though they operate under laws of Utah, who will also get a complaint. Do business with a physical bank that you can go into and speak person-to-person.

  Thursday, 12-29-11 12:19
7 more payments to go! 6 years zero interest from GMAC was nice but I will never finance a car through ALLY willingly.

  Tuesday, 12-27-11 20:16
I sold my car to a coworker that was financed through Ally. She gave me a check my husband paid off the car. Never the less Ally says 6-8 weeks for a title. We have been waiting almost two months for a title!!!! And now this coworker is threatening to sue us!!! Thanks Ally for giving us a title in a timely manner! My husband and I will never finance through them again!!!!!!!!

They took my Soul!
  Monday, 12-26-11 11:10
We also had a car repo'd by Ally just this week. I tried to contact them several times but was never able to get anyone live on the phone. They came to take the car on Tuesday night. On Wednesday I got a phone call from a man at Ally to let me know if I did not make a payment they would repo the Soul. I asked the man if perhaps he should of called me before hand and advised me of this... He had no answer. Yes I was late in my payment, however they are a nightmare to work with.
Merry Christmas Ally!

Charlie Kupilik
  Wednesday, 12-14-11 19:40
DO NOT use ally for a bank or a finace company ever! This is by far the worst company I have ever had to deal with. I can not beleave that it can be so hard to get someone to take my money. The on-line payment center is a joke created an account one day locked out of it less than 24 hours later. trying to call them good luck if you can get throu without getting a b.s. message about there system being down then you will be stuck talking to someone that is most likely a 12 year old in India or some 3rd world country who will probably just refer you tho the dam web site that doesent f-ing work. I will be refinacing my auto loan asap and advise everyone else to do the same.

  Friday, 12-09-11 09:52
I bought a new car in 2006 financed by GMAC over 72 months at zero percent interest. I'd been paying my account on a timely basis until the economic fallout of 2008. I lost my job and things went downhill from there.

In Sept. 2010 I was in arrears 60 days. The Legal Dept. of Ally Financial in Jacksonville, FL promised me that if I made those two payments in that month of Sept., they would reduce the amount of my monthly payment about 1/3rd down from $505

Well, I made an enormous sacrifice to get those two payments in to them during the month of September - just as they asked - and when I followed-up to discuss the reduction of my monthly payment, I was told the person who made that promise to me (Toni Smith) no longer worked there. They said that they "could not follow-through on promises made by someone no longer employed there". I couldn't believe what I was hearing! I asked whether these conversations are documented or not but I got nowhere. They began to get very aggressive and verbally abusive over the phone.

Less than three (3) months later - in Dec. 2010 - I notified them both in writing and over the phone that I would be filing for Chapter 13 bankruptcy so as to not lose my house and/or the car. Yet, less than ten (10) days later, they had repossessed my car without any warning of any kind....NONE! No verbal warning over the phone, no correspondence, nothing!

I was able to recuperate the car after my bankruptcy petition was filed and when I got it back, it had sustained some auto body damage along with damage to the gear shifter. Something had happened to the transmission which was now very slippery. I was unable to get that resolved because shortly thereafter, they repossessed the car again…a second time!

The court dismissed my petition because I could not afford an attorney and was representing myself (pro se) and they (Ally) immediately took the car without even having the decency to ask me whether I was in a position to pay ANY portion of my 30 to 60 day arrears. The people at Ally Financial are disgusting! DISGUSTING!!!

They eventually admitted to me in writing (a letter I still have) that they had not received any of my written communications even though I have a registered mail receipt for every letter I sent them during that time.

I am sickened to see how they get away with garbage like this. People should get together to sue this diabolical enterprise ASAP. I had relatively little left on my contract and lost everything. More than $23,000 in payments made and the car itself.

That's not all...they also billed me $5,800 after they auctioned my car for what they called a "deficiency". How outrageous! I hope the people responsible for making these illegal decisions burn in a fiery hell.

Additionally, I hope that all of what is Ally Financial comes crashing to the ground in a massive financial collapse. I pray that not be too far away...

  Saturday, 12-03-11 17:04
That's scary. Any Chance that it is an ID thief trying to open an account using your husband's SSN? I recently read an article about how someone was getting bank emails sent to him with someone else's name. He found out that people were using his social security number to open the accounts.

Here is the article on MSN...


Keep us posted with what you find out about this situation.

  Saturday, 12-03-11 15:47
Just recieved a "Welcome" letter stating my husband opened an online savings account which he didn't. Had his name and SSN. Our mortgage is through GMAC. Can't figure how they could legally open an account in his name without permission but very unhappy.

  Monday, 11-28-11 20:41
i just opened my account with ally last week. I signed up with online banking and got through just fine i then received my welcome kit. I signed the signature card and sent a check with a 60 dollar deposit. I received an email today that my signature card was received so i decided to check online to see if my deposit went through as well. For some reason or another it said i could not log in online saying my username was blocked or inactive. I then called customer service after being fully authenticated they said they didnt know what was going on and i would have to wait two business days to be contacted. I then asked if my deposit went through and they said they could not access my account either.. Is my account in limbo?? i also have 3 wire transfers pending..

  Saturday, 11-26-11 09:35
I bought my car brand new in 2006. A 5 year loan through the infamous GMAC as we all know is now Ally. Well this year is 5 years and they are telling me I have another 32 payments!! They have multiple times taken duplicate payments from my bank account unauthorized, their customer service is less to be spoken of. Yesterday I tried to talk them of my payment and get a 7 day extension. I was told I need to go to McDonalds and flip burgers as a second job. Threatening repo, even though I am 1 payment behind. They called me irresponsible and hung up on me 3 times.
Monday morning, I am speaking to a lawyer. I think all of us should ban together and file a class action suit and have them shut down!!

  Monday, 11-21-11 18:29
Ally is a NIGHTMARE!!!! I think the problem is with their processing center. Sent two payments on 11/7 and on 11/21 was told no payment had been received. All the other checks sent the same day have cleared. This is the second month this has happened. The checks haven't been cashed and the payment envelopes have not been returned so I believe they're sitting on the desk of an incompetent at Ally's processing center. Have never had a late payment in my life and now have been "reported" to the collection agency for being late although the payments were mailed on the same day I received the statement. Am now paying by auto deduct, but having read the posts, I think I'll just pay off the vehicle even though it's a 0% loan rather than mess up my credit.

  Tuesday, 11-15-11 14:53
I'm on year 4 of my car loan, and my car was just repo'd this past weekend because I was one month late on a payment. I called the bank yesterday to see what the total due would be to get my car back, and they told me 2K in back payments!! Absurd. No way was it 2K. The woman on the phone said "ma'am, i'm the one looking at the compter screen and I'm right". No way. Not even close. A payment of mine went in on 11/10, but with the Holiday, didn't come out til Monday. That would have saved my car from being repo'd. I never received a letter from them saying a repo was comnig, I never got a phone call from them about it (aside from the 20 a day telling me to call them, and when I do, i'm told that no one can help me). Was hung up on 3 times in one afternoon. Have been laughed at, was given an 800# to call and it was a hotel, and was told that there is nothing they can do, but its all up to the repo company. Called the repo company, they said there is nothing they can tell me (in terms of whats owed) until they get a summary of whats due from Ally ... its Tuesday and nothing has been sent. I have 7 days from Saturday to get my car back and times a ticking!! I dont know what to do, there is NO ONE reliable at Ally.

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